In This Section

Contact Us

International Coach Federation Headquarters 

2365 Harrodsburg Rd, Suite A325
Lexington, KY 40504
Phone: 888.423.3131 (toll-free) +1.859.219.3580 
Fax: +1.859.226.4411
Office hours: 8 a.m. to 5 p.m. (U.S. Eastern/New York) Monday through Friday

Holiday Closings:

September 4, 2017
November 23-24, 2017
December 25, 2017
January 1, 2018


Executive Office

Magdalena Mook, CEO/Executive Director

Todd Hamilton, Assistant Executive Director

George Rogers, Assistant Executive Director

Celeste Moore, Executive Assistant


Carrie Abner, Assistant Director of Credentialing and Accreditation

Mickey Gustafson, Credentialing Coordinator
Contact Mickey about information on all credential application reviews, client coaching log, and the Coach Knowledge Assessment (CKA).

Vanessa Noorani, Credentialing Coordinator
Contact Vanessa about credential renewals, how to become a coach and general credentialing questions.

Sherrie Harvey, Credentialing Coordinator
Contact Sherrie about credential logos, credentialing pins, and general credential questions.

Angie Holleran, Credentialing Coordinator
Contact Angie about credential performance evaluations/recordings, coaching session transcripts, assessor reviews, how to become an assessor and assessor payments.

Jackie Burton, Operations and Customer Relations Manager

Program Accreditation

Emily Williams, Program Accreditation Manager
Contact Emily about training program accreditation (ACTP/ACSTH), CCE Provider applications, non-accredited training and Incremental renewal applications.

Maria Lester, Program Accreditation Coordinator
Contact Maria about how to find a training program, CCE Chapter applications, event calendar postings and updates to listings in the ICF Training Program Search Service (TPSS).

Policy and Compliance

Michael Burgess, Assistant Director of Policy and Compliance
Contact Michael regarding trademark and logo guidelines, obtaining program logos, the client coaching log audit process and the program complaint process.

Research and Education

Joel DiGirolamo, Director of Coaching Science

Lauren Magee, Content Coordinator

Chris Rush, Content Coordinator

Mark Ruth, Director of Research and Education

Sandy Stansfield, Research Manager

Thomas Tkach, ACC, Research Assistant

Nicole Zafian, Director of Education

Meetings and Events

Denise Stenzel, Director of Meetings and Events

Membership and Regional Support

Colmon Elridge III, Vice President of Global Development and Membership

Don Whittle, Director of Member Experience

Asia Pacific:

Fiona Toy, Strategic Regional Director

Felix Lee, Member Experience Ambassador

North America:

Matt VarneyStrategic Regional Director

Kristin Kelly, Regional Development Manager

April Summerford, ACC, Regional Development Manager

Latin America:

Carolina Stilhano, Member Experience Ambassador

Stephanie Norris, Regional Development Manager

Europe, the Middle East and Africa:

Veronica Lysaght, Strategic Regional Director

José de Sousa, Member Experience Ambassador

Isabelle Maes, Member Experience Ambassador

Alla Kazajeva, Regional Development Manager

Marketing and Public Relations

Michael Voss, Director of Marketing and Communications

Lisa Cunningham, Social Media Specialist

Justin Hannah, Marketing Specialist

Abby Heverin, Communications and Awards Manager

Kayla Pickrell, Marketing and Membership Communications Manager

Sales and Advertising

Toby Bishop, Senior Sales Director

Tamar Sanders, Sales Coordinator

ICF Foundation

Amy Friskney, Director of Marketing and Outreach

Stephanie Keally, Program Director


Email Please provide the URL (web page address) of the page(s) where the problem occurred, as well as a detailed description of the problem.