Cancellation

The ICF understands that a situation may arise that necessitates a registered attendee to cancel his or her conference registration. To meet these needs, the ICF has developed the following process and deadline schedule. Cancellations must be made by completing the online 2011 ICF Refund Request Form. A link to this form is located below.

Standard Cancellation Requests
April 1 - June 27: Cancellations made between these dates will qualify for a full refund, minus a $50 USD administrative fee.

June 28 - July 25: Cancellations made between these dates will qualify for a partial refund, minus a $250 USD cancellation fee.

July 26 and after: Cancellations made at this point do NOT qualify for a refund unless it is due to a medical reason (see below).

What else you should know about ICF Conference cancellations:

• Individuals who are "no-shows" and do not pick up a registration packet on-site DO NOT qualify for a refund.
• One-Day Pass fees are non-refundable. 
• Hotel deposits and out-of-pocket expenses are NOT refundable by the ICF.

Cancellation Due to Medical Condition
If made by December 31, 2011, cancellation requests for a medical condition will receive a refund, minus a $50 USD administrative fee. You may upload a physician's statement written on the physician's letterhead via the online ICF Refund Request Form (see link below). Hotel deposits and out-of-pocket expenses are NOT refundable. Refunds will NOT be processed for requests received after December 31, 2011.

Transfers/Substitutions
Substitutions/name changes for paid registrants can be made in advance through August 26 by submitting an e-mail request to icfconference@coachfederation.org. Changes may also be made on-site by presenting a letter on company letterhead detailing your substitution. Substitutions made from an individual member to a non-member will render the member discount void. No penalty will be applied for substitutions.

Access ICF Refund Request Form.