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The ICF understands a situation may arise that necessitates a participant to cancel his or her conference registration. To meet these needs, the ICF has developed the following process and deadline schedule. Cancellations must be made by completing the online 2009 ICF Refund Request Form. A link to this form is located below .

Standard Cancellation Requests

• Cancellations made between May 4 and August 4 will qualify for a full refund, minus a $50 USD administrative fee.
• Cancellations made between August 5 and October 2 qualify for a refund, minus a $250 USD cancellation fee.
• Cancellations made after October 2, 2009 do not qualify for a refund.
• Individuals who are "no-shows" and do not pick up a registration packet on-site do not qualify for a refund.
• One-Day Pass fees are non-refundable. 
• Hotel deposits and out-of-pocket expenses are not refundable by the ICF.

Cancellation Due to Medical Condition
Cancellation requests for a medical condition will receive a refund, minus a $50 USD administrative fee, if made by December 31, 2009. You may upload a physician's statement written on the physician's letterhead via the online ICF Refund Request Form (see link below). 

Note: Hotel deposits and out-of-pocket expenses are not refundable.

Refunds will not be processed for requests received after December 31.

Transfers/Substitutions
Substitutions for paid registrants can be made through November 2 by submitting an e-mail request to icfconference@coachfederation.org. Changes can also be made on-site by presenting a letter on company letterhead detailing your substitution. Substitutions made from an individual member to a non-member will render the member discount void. No penalty will be applied for substitutions.

Access ICF Refund Request Form.